Frequently Asked Questions - Al-Qaswa

Frequently Asked Questions

Can't find the answer you're looking for? We have shared some of our most Frequently Asked Questions to help you out!

Do I need to create an account to place an order?

To shop online from Al-Qaswa, you do not necessarily have to create an account. We offer ‘guest account’ feature to shop from us. However, by making an account, you will be able to:

  • Handle your account details, track your order status and review previous orders.
  • Experience a quicker shopping experience by saving your shipping details.
  • Know about our new arrivals, latest sales and offers

How to order from Al-Qaswa?

You can easily order from Al-Qaswa as a registered user or from a guest account. All you have to do is find the product you like, select your desired size and colour, “Add to Cart” your product and then move to checkout.

How will I know that you have received my order?

Once you checkout, you will receive an order number and a call from our support team for confirmation of your order. When you confirm the order, an email and a message will be sent to you with your order details

What if I don’t receive the email or message?

Please check your junk or spam folder for email. If you still didn’t get the email and message then please call on customer service number 021 **** ****.

How do I check the order status?

One your order will be dispatched, you will receive a text message from courier service which will have your tracking number so that you can track your order online all the time. In case, you don’t hear from courier service, please sign in to your account or email us with your order or tracking number.

When should I expect shipment after placing an order?

Your order will be delivered between 3-5 working days, depending on the size and availability of the product. Delivery time is subject to availability of stocks and payment agreements.

What Kind Of Payment Methods Do You Accept?

We offer following payment methods:

  • Cash on Delivery: This payment method allows you to pay your bill after receiving your shipment. This feature is available nationwide.
  • Prepaid online payment: We accept VISA (Debit/Credit) and MasterCard (Debit/Credit) payment options. Shopping on Al-Qaswa is 100% safe and secured.

What if I receive damaged/incorrect/incomplete items?

We guarantee the safe delivery of complete and accurate items. However, in case of damaged/incorrect/incomplete items in the order, please immediately contact with our Customer Care.

What if I want to cancel my order?

You can request a cancellation within an hour of placing your order before going to shipping. However, once the order is shipped, you cannot cancel your order.

How will I check the availability of required items?

It will be mentioned with the product details, if an item is out of stock. If you want the availability of different colors and sizes, please in the drop-down menu of the product.

How to ask a query and give a feedback about the products or services?

Our team continuously work to provide you the best and safe shopping experience. If you have any query about anything or you want to share your valuable feedback, please contact us with your questions, comments or suggestions

Do you have any physical store from where I can shop?

Currently, we are just an online store. We are always responsive and try to give our customer real-time experience.

If you have any questions regarding the Al-Qaswa Textile and our products or any suggestions, or if you would like further information, please don’t hesitate to contact us.